Return & Store Credit Policy

Last Updated: March 12, 2026

At Emma and Rachel, your satisfaction and safety are important to us. Due to the nature of our products, please review our policy carefully before making a purchase.

Skincare & Physical Products

All Sales Are Final — With Limited Store Credit Exceptions

Because our products are skincare and personal care items, all sales are final. We do not offer refunds to the original form of payment.

However, store credit may be issued at our discretion under the conditions outlined below.

Store Credit Eligibility

Store credit may be considered if:

• You received an item that arrived damaged or defective
• You received the incorrect item
• You experienced an adverse reaction and contact us promptly

To be eligible:

• You must contact us within 14 days of delivery
• Products must be unused or minimally tested, as applicable
• Proof of purchase is required

Store credit will be issued as an Emma and Rachel digital store credit, redeemable on our website only.

Non‑Eligible Physical Items

Store credit will not be issued for:

• Products used beyond minimal testing
• Damage caused by misuse or improper storage
• Sale, promotional, or clearance items
• Gift cards

Return Process (If Approved)

• Photo documentation may be required
• For hygiene reasons, approved items may not require physical return
• Store credit will be issued once the claim is reviewed and approved

Store credit:

• Has no cash value
• Cannot be exchanged for refunds
• Does not expire unless otherwise stated

Digital Products (Strict No Refund Policy)

All digital products are FINAL SALE.

This includes, but is not limited to:

• Digital downloads
• PDFs, guides, or e‑books
• Online content, workshops, or digital resources

✅ No refunds
✅ No returns
✅ No store credit

Once a digital product is delivered or accessed, it is considered used and non‑returnable.

How to Contact Us

For approved store credit requests related to physical products, please email:

📧 orders@emmaandrachelconjure.com

Include:

• Order number
• Product name
• Description of the issue
• Photos (if applicable)

We typically respond within 2–3 business days.

Questions

Please contact us before placing your order if you have any questions about our products or policies. We are happy to assist you in choosing the best option for your needs.

Thank you for supporting Emma and Rachel 💛